Proficient with Sales Cloud and Service Cloud configuration using Web-to-Lead, Email-to-Case to capture leads from website and creating Cases using Email-to-Case, setting up Escalation rules and Assignment rules.
Experience in designing and configuring Salesforce Custom Objects, Fields, Formula fields, Relationships - Lookup, Master-detail, Junction, Page, Search, Compact Layouts, FieldSets, Validation rules, Tabs and Salesforce1 navigations.
Proficient in Salesforce administrative tasks of managing Users, Role hierarchy, Profiles, Territory Management, Sharing rules, Email Services, Communication templates.
Knowledge with Governor Limits, Apex best practices and implemented them while writing SOQL, SOSL, Triggers and Controllers.
Well knowledge with development tools Eclipse IDE, Developer Console, Sublime and Workbench.
Experience with modern styling using Lightning SDLS styles, used in Lightning components and Open Source Aura framework.
Experience in customization, Security, Data Administration, Development, Support and Testing.
Experience working on Salesforce1 Lightning experience rollout and developed Lightning Components, Handlers, Events, Controllers for modern Lightning experience.
Hands on integration experience using SOAP, REST Apex Web Service classes for making inbound calls to Salesforce and used external WSDL to make calls to external application.
Valuable experience in writing Apex Batch, Schedule Classes, Http callouts, Web Services, SOAP API, REST API, Test Classes, Email Services (single, mass emails) and Wrapper classes.
Strong programming experience using Apex Classes, Apex Triggers, Dynamic Apex, SOQL, SOSL, developing Visualforce pages, Components using Standard, Custom, Extension and List controllers.
Hands on experience with CRM processes Lead Management, Account Management, Opportunity Management, Order Management, Forecasting, Campaign Management & Case Management.
Experience in configuring and customizing Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Communities, Portals and AppExchange apps.
Salesforce Developer with around 8 years of professional IT experience in SaaS, PaaS, CRM, platform and Java/J2EE technologies.
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